Customer Support Details

We are here to help and aim to provide clear, timely support for all inquiries.

Support Hours
Online support is available Monday through Friday, 10:00 AM to 5:00 PM PST.
Requests received outside of business hours will be answered on the next business day.

Contact Us
For all customer support inquiries, please email us at valted.official@gmail.com.
To help us assist you faster, please include your order number and a brief description of your request.

Response Time
We strive to respond to all inquiries within 24 to 48 business hours. During high volume periods, response times may be slightly longer.

Order Updates
For pre order timelines, shipping updates, and estimated delivery dates, please refer to the Pre Order page on our website, which is regularly updated with the most accurate information.

Address Changes
If you need to update your shipping address, please contact us as soon as possible at valted.official@gmail.com. Address changes must be requested before your order ships.

Returns & Exchanges
Please review our Return Policy before contacting support, as many common questions are answered there.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can assist you promptly.

General Information
Valted operates primarily online. Support is provided via email only to ensure all inquiries are tracked and handled efficiently.

We appreciate your patience and thank you for supporting Valted.